When is my Zendesk renewal?
Zendesk has been misleading customers about their renewal. Uncover your true renewal date, pulled straight from their API
I don't typically like putting companies on blast given my large audience here, but wow does @Zendesk deserve it.
— Kelly Vaughn (@kvlly) August 2, 2024
The longer version will be shared later, but the short version is they:
1) Misled us twice on our contract renewal date
2) Refuse to accept that their mistake… pic.twitter.com/MElCD58xYT
We applied for the @Zendesk for Startups program in January 2024. Since then, our experience has been far from satisfactory.
— Yanik Guillemette (@YGuillemet17015) August 9, 2024
• On January 31st, we reached out for support because we were unable to access the plan promised under the Startup program (discount code not working and…
Stupid @Zendesk charged me again yesterday so I had an email fight with Pablo, the guy who made the UI. You wouldn't believe the _insane_ lies this dude tells. Here's the reasons he's given for why my cancellation didn't work:
— Zed A. Shaw, Writer (@lzsthw) October 24, 2024
1. "You're paid through to 6/23." WTF?! Ok, first…
This is ridiculous @Zendesk I've been trying to talk to an gent about making changes to our account and upgrading. Nobody EVER gets back to me and now I don't have permission to chat with a agent. I could understand it if I had been rude but thats not happened. Please help!
— Daniel Cluderay (@dancluderay) October 28, 2024
We've been trying to downgrade a feature on @Zendesk for a few months now. Even signed a contract to cancel it last month, but we're still being charged.
— Anderson Ferminiano (@andferminiano) September 23, 2024
It's the first SaaS company I've seen mimicking old-style businesses where you have to call customer service to cancel, and…